Security Alarms - Sydney, Home Security Alarms. Home Alarm systems, Residential & commercial intruder alarms, burglar alarm systems, home security systems. Sydney Back to Base monitoring, Burglar alarm installation and service. CCTV, IP Cameras and back to base video Monitoring. Access control & intercom systems.

FAQ

Alarm Systems

What is a wired or hard-wired security system?

Wired Security Systems rely solely on wires (cables) to connect each security device to your security system. For example, a cable must be run from your Security System Hub to the motion detector in your upstairs bedroom for it to function as part of your security system. A wired system requires less maintenance than a wireless system, but usually requires more labor time for the installation.

What is a wireless security system?

Wireless security systems rely primarily on wireless devices that connect to your alarm panel via a wireless receiver. There are still wired parts to the system such as the panel, siren box and any communications for back-to-base monitoring, however the majority of the system will use wireless devices. Wireless devices would require periodic battery changes (battery's typically last more than 18 months).

Are smoke alarms mandatory in NSW?

Yes, smoke alarms became mandatory in all NSW homes in May 2006. If you lost your house because you did not have smoke alarms installed you may have difficulty getting your insurance company to pay up.

Are the systems you install any good?

Most of the systems we install have been tested and proven for many years. Our main supplier is Bosch and the equipment usually comes with at least 2 year factory warranty. CCTV and Intercom equipment warranties may vary from time to time.

How do I use the Alarm System?

The technician on completion of install will show our how to use your alarm. Don't be afraid to ask them any questions, because no question is a stupid question when it comes to your security.

How do I change my user codes?

The master code user is able to change user codes at any time. User manuals provided with the alarm system at time of install explain this process. If you don't have a user manual or have lost it you may download a user manual from this website. If you can’t find the user manual for your system please contact us and we will provide you with the necessary manual.

Service

What sort of alarms do you service or maintain?

We service all the common system such as Bosch, Concept, Das, Tecom, Ness, DSC, FBI, C&K, Vigilante and Ademco. If your panel is not one of these chances are that we can still supply assistance or advise where to get it.

What areas do you service?

We are based in Sydney and service the greater Sydney area. We cover from as far north as Newcastle as far south as Wollongong and as far west as Lithgow.

How much will it cost me for a Service Call?

Service calls are $110.00 (inc. GST) for the first 30 minutes and $55.00 (inc. GST) per 1/2 thereafter. Our technicians will provide you with a time estimate before commencing any work.

Back-to-base Monitoring

What is Back-to-Base Monitoring?

Monitoring (Back-to-base) means your Security System is connected to our Grade A1 Monitoring Centre partner where security professionals can respond to your alarm events. Depending on your system, it can be connected via your phone line, internet, or mobile phone network.

If your security system is triggered an emergency pulse is automatically sent to the Monitoring Control Room. Professionally trained security staff will attempt to contact you within moments of the alarm triggering. If required they will send out a security officer to your premises and if deemed necessary the emergency services will also be contact on your behalf.

The monitoring centre will then monitor your property, possessions and staff or loved ones 24 hours a day, 7 days a week. This will provide you with peace of mind and also ensures that no matter where you are, if a situation arises, you can be assured that it will be managed swiftly.

What services does the Monitoring Centre supply?

The monitoring centre can respond to almost all alarm signals that your system generates. For example Low Batteries, mains failure, Unsealed alarms and of course all intruder alarms. For commercial sites they provide the same service and additional services such as responding if you forget to arm your system at the end of the day.

Accounts

How does billing work?

Installation and service work is bill C.O.D unless prior arrangements are made. Back-to-base monitoring bills are sent quarterly in advance.

Is there any credit card surcharge fees?

Yes. Mastercard and Visa attract a 2% fees, American Express fees is 1.9%.

If we were unable to assist you with your query, please send us a message via 'get support'.

Security Links

BENS Wholesale Monitoring - Back to Base Alarm & Video Monitoring
BENS Wholesale Monitoring (BENS) has been providing Australian homes and business with exceptional Back-to-Base Security Alarm Monitoring Services for nearly 20 years.
BENS are committed to continually providing its customers with levels of service that are unmatched by their competitors.

ASIAL - Australian Security Industry Association Limited
The Australian Security Industry Association Ltd (ASIAL) is the peak national body for the Australian Security Industry. It is dedicated to supporting its members, promoting standards and safeguarding public interests in relation to security. ASIAL represents approximately 85% of the security industry in Australia today.

Bosch Security
Bosch Security is a worldwide leading security solutions provider. The company has a strong focus on innovation, often setting high standards that the industry strives to follow. If it’s a Bosch, it’s built to last.

NESS
Australia's leading designer, manufacturer and supplier of high quality security, access control and CCTV products

catchClip - Next generation IP Video Solutions
Using Push-Technology, catchClip records and sends video to the cloud when triggered by movement or your Alarm devices (if integrated with your alarm system). It is a better, safer and smarter solution. catchClip can be monitored back-to-base.

Come On Aussie
Australian Web Directory - For Australian Websites

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